Support
Support - Distributed Antennas
Systems - Managed Service
What we offer
“Our customers need our help and our knowledge to ensure their networks operate efficiently”
Remote monitoring
24/7 support options available
Dedicated support numbers
Hardware support
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Hold spares
Pay per event
Pay annual service
Utilise warranty
Annual coverage and performnace check
Approach
Develop Partner Knowledge
Design
Installation Support
Commissioning Support
Project Management
Assist - Manufacturer 3rd Line Support
Monitor – 24/7 Monitoring
Replace - Rapid Replacement Scheme
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Monitoring the risk to service.
Maintaining regulatory compliance.
Improving the resilience of the network.
Working with others to manage demand on the network.
Investing to improve coverage.
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Preventing service blackspots and outages.
Effective network management and control.
Proactive use of resources within the network.
Effective and relevant reporting.
Monitoring and maintaining customer environments.
Investing to enhance user experience.
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Keeping charges as low as possible.
Meeting new demands quickly and efficiently.
Supporting customers with a proactive, responsive service.
Providing excellent response and resolution.
Engaging customers proactively.
Offering services that customers want.
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Reducing interruption to mobile and data service.
Improving security.
Investment to support reducing long term costs.
A network without boundaries, anything, anywhere.
Improving the customer experience of our services.
Service Breakdown
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3rd line support.
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1st line NOC support up to 24/7.
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1st support and onsite replacement service.
NOC
The NOC is based on SNMP Traps being sent from the Active Hardware, these alarms are then processed and sent to the required Engineers and/or Clients.
Cost Breakdown
Two types of Cover
Standard (Fixed Cost)
8.30am – 5.00pm (GMT/BST) Monday – Friday excludes UK Bank holidays
Tailored (Variable Cost)
Any Period of cover can be requested up to 24 * 7 * 365
Client is provided with a unique support number
Service includes:
Customer Dedicated Support Service Desk working to ITIL methodology
All incidents are logged and tracked on internal ATAC system
Service desk is Manned by Fully Accredited SAS Support Engineers
The Service Desk can be contacted by Phone and Email
The Service Desk engineers have access to SAS’s full internal technical library
Support Desk has direct links into Manufactures
SAS Service Desk Engineers will provide configuration advice when requested
SAS Support Engineers will diagnose faults remotely to assist onsite engineers
End to End Service
From requirements capture to site survey, feasibility study, detailed design; on to procurement, FAT, installation, testing, commissioning, integration, SAT and handover:
We provide a fully managed, executed and accepted project, taking away the headaches of finding suppliers or managing additional subcontractors to fill in the gaps.
We are a one-stop-shop for each step in the end-to-end service.
